- GENERAL TERMS & CONDITIONS More Information
General Subscriber Privacy Rights Notice
The Cable Television Act of 1992 re-affirms certain provisions of the Cable Policy Act of 1984 regarding the collection and maintenance of personally identifiable information by cable television operators. This notice applies to Full Channel services as provided for by applicable law and except as otherwise noted. In accordance with those provisions, Full Channel collects and maintains personally identifiable information concerning subscribers. That information includes billing records; service, maintenance and repair records; premium service subscription information; marketing information and subscriber complaints. Information includes but is not limited to your name; service address; billing address; e-mail address; telephone number; driver’s license number; social security number; bank account number; credit card number; and other similar account information.
Unless otherwise noted, all personally identifiable information is used solely for the normal business purpose of offering and rendering cable service to you. Some persons have access to such information when necessary in connection with our business. Access is as often as necessary and may be on a day-to-day basis. Those people include Full Channel employees; sales agents; businesses which provide services to Full Channel, such as our accountants, billing and collection services; program and program guide providers where applicable; programming services which may periodically audit subscription information and representatives of the franchising authority. Full Channel may not maintain such information after it is no longer necessary for carrying on our business.
As a subscriber, you may review any personal information held by us, which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. (Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers.) If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review may be at our local business office. You may request correction of any errors in personal information, which we collect or maintain pertaining to you.
Federal law prohibits cable operators from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of services, unless you consent. To the extent that we are permitted to collect personally identifiable information, we are permitted to disclose such information only to the extent necessary to conduct our business. Such disclosures may not be in a form that discloses the extent or type of any use you make of the cable televisions services we provide, nor may it disclose the nature of any transaction you make over the cable television portion of system (e.g. pay-per-view purchases).
From time to time we may contact you about additional services that Full Channel and its affiliates provide. If you do not wish to have your name and address disclosed even in this limited manner, or if you wish to limit the circumstances in which we may disclose it, please call our office at 401-247-1250 and speak with a representative.
Except as indicated in the preceding paragraph, we may not disclose personally identifiable information without your consent, unless we are required to do so by what we believe to be a valid court order. Records concerning your cable television programming selections specifically may generally be obtained only under court order, after notice is given to you and you have the opportunity to contest issuance of such an order in court. Records of or concerning your use of other broadband services (i.e. Internet and telephone) may be required to be disclosed under court order without your notification.
Full Channel High-Speed Internet Service Privacy Disclosures
In the course of providing High-Speed Internet service, Full Channel collects and stores of this information, which is necessary to render the services, including but not limited to your unique IP address, email address, hardware configuration and other personally identifiable information. In certain situations, third-party service providers may transmit, collect, and store this information on our behalf to provide features of our services. Neither Full Channel nor these third parties may use your personally identifiable information except for the purpose of providing these features or if required to disclose such information under what we believe to be a valid court order. A disclosure of your information under court order may be made without your knowledge or notification as governed by applicable law.
Full Channel Digital Phone Service Privacy Disclosures
In addition to the disclosure information above, section 702 of the Federal Telecommunications Act of 1996, as amended, (the “Telecommunications Act”) provides additional privacy protections for certain information related to our phone services: information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone services; and information contained on your telephone bill concerning the phone services you receive.
That phone information, when matched to your name, address, and telephone number is known as Customer Proprietary Network Information or CPNI for short. This notice, which includes our CPNI Policy, describes what CPNI information we obtain, how we protect it, and how it may be used. If you are a customer of our phone services, you have the right, and Full Channel has a duty, under the Telecommunications Act, to protect the confidentiality of CPNI.
With respect to phone services, examples of include information typically available from telephone-related details on your monthly bill, such as: location of service; technical configuration of service; type of service; quantity of service; amount of use of service; calling patterns; and other information contained on your bill for local and long distance services.
Full Channel may disclose to others personally identifiable information in connection with features and services such as Caller ID, 911/E911, and directory services as follows:
- We may transmit your name and/or telephone number to be displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business or emergency numbers, 911, premium-rate telephone numbers (e.g. 900 numbers), or toll-free numbers.
- We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases and records, inclusion in “reverse 911” systems, or to troubleshoot 911/E911 record errors.
- We may publish and distribute, or cause to be published and distributed, telephone directories in print, on the Internet, and on disks. Those telephone directories may include subscriber names, addresses, and telephone numbers, without restriction to their use.
- We may also make subscriber names, addresses, and telephone numbers available, or cause such subscriber information to be made available, through directory assistance operators.
- We may provide subscribers’ names, addresses, and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services.
- Once our subscribers’ names, addresses, and telephone numbers appear in telephone directories or directory assistance, they may be sorted, packaged, repackaged and made available again in different formats by anyone.
We take reasonable precautions to ensure that non-published and unlisted numbers are not included in our telephone directories or directory assistance services, but we cannot guarantee that errors will never occur.
Information Gathered On Full Channel Web Sites
We use log files and "cookies" to track Internet protocol (IP) addresses, browser type, referring/exit pages, computer operating systems, keywords entered at search engines and the frequency of pages viewed on the site. This information is used to gather information for our site such as; demographic info, trend tracking, for better optimization of our site for users and for the identification of abuse.
To measure performance of our online ads, Google uses small strings of text (known as cookies) that are placed on your computer when you click on our search engine ads. Cookies typically remain active on your computer for about 30 days. If you visit certain pages of this site during that period, Google and Full Channel will be able to tell that you saw the ad delivered by Google. This helps us keep advertising costs down and in turn keeps our prices low.
Communications Through Full Channel Web Sites
We have forms, which users can contact us to request information on our products and services as well as obtain support. Full Channel will attempt to keep email communication through the Full Channel Web site confidential. Such personal information is disclosed only to the extent necessary to conduct our business, however as with all unencrypted email communications, we cannot guarantee the privacy of communications with customers in plain text email messages. Also, we may occasionally send you emails about events, specials or new products we may be offering but will never disclose your email to a third-party marketer or "spammer."
Full Channel does not knowingly collect or solicit any information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will attempt to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
Customer Contact Preferences
We may send a welcome e-mail and sometimes other information to new subscribers to our cable service and other services. We may also send service-related announcements to our subscribers from time to time. For example, we may send you an e-mail announcement about a pricing change, a change in operating policies, a service appointment, or new features of one or more of the cable service or other services you receive from us. If you fail to check your primary e-mail address for service-related announcements, you may miss important information about our services, including legal notices.
You may contact Full Channel at 401-247-1250 to ask have your name added to our internal company “do not call” and “do not mail” lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request.
If you prefer to contact us in writing instead of by telephone, you may contact us online at www.fullchannel.com or send a written request to Full Channel 57 Everett Street Warren, RI 02885. Be sure to include your name and address, your Full Channel account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The written request should be signed by the person who is identified in our billing records as the subscriber.
To help reduce unwanted telemarketing calls, the Federal Trade Commission offers telephone subscribers the opportunity to register their residential telephone numbers, including wireless numbers, in its national Do Not Call registry. You may register for the list without charge by calling 1-888-382-1222 or TTY/TDD 1-866-290-4236 from the telephone number you are registering or online at www.donotcall.gov. Federal Do Not Call rules contain an "established business relationship" exception that permits a company that has such a relationship with you, to call even if your number is registered.
If you believe that you have been aggrieved by any act of ours in violation of the Cable Act, we encourage you to contact us directly in order to resolve your question or concern. You may also enforce the limitations imposed on us by the Cable Act as applicable with respect to your personally identifiable information through a civil lawsuit seeking damages, attorneys’ fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well.
Revised: March 30, 2017
- PUBLIC ACCESS POLICY More Information
- OPEN INTERNET DISCLOSURE More InformationLess Information
Full Channel strives to provide its customers with all the advantages of an open, technologically advanced Internet connection and is committed to providing an open Internet by supporting customers’ rights to communicate and create, publish and access all lawful content online. We strive to manage our network with ethical practices and transparent data management policies. This document outlines how our local data network connects to the Internet and the engineering practices we employ to ensure equitable access to all services. For additional information, see the complete Service Agreement for Full Channel High-Speed Internet.
Full Channel respects your right to open access to lawful services on the Internet and does not block, slow or otherwise censor any lawful Internet content on the basis of contents, origin or destination. Full Channel does not engage in paid or affiliated prioritization of any lawful Internet content. In rare cases of network congestion on the Full Channel data network, device management and Full Channel Digital Phone traffic shall take priority over all other IP data traffic. This management of non-Internet access data services is applied automatically to ensure that Digital Phone calls are maintained, especially in the event of an emergency.
Occasionally we may have to step in to preserve the integrity of the network and to protect users from harmful or illegal activities. For the safety and security of the network and users, Full Channel may, without notice, limit or block network traffic to or from any account which is suspected to be in violation of the Service Agreement for Full Channel High-Speed Internet and/or any account through which connected equipment is either intentionally or unintentionally performing port-scans, ping floods, or other malicious or virus-like activity. Additionally, Full Channel may, at its sole discretion, block any data traffic that it determines poses a threat to the security of the network and its users.
For the protection of our customers, we do not permit traffic on the following ports known for malicious activity (e.g. viruses and exploits): 19, 137, 138, 139, 445, 1900.
Other than traffic on the ports listed above, Full Channel does not routinely block any specific applications from running over its network, however, we reserve the right to examine residential accounts which show excessive usage or usage of business-class server applications. Such accounts may be required to purchase Full Channel Business Internet services.
Device Attachment Rules
Only approved DOCSIS broadband modems may be used to connect to the Full Channel High-Speed Internet service. Modems not sold by Full Channel may not be fully supported. Customers who choose not to rent or purchase a Full Channel-supplied modem may be referred to their vendor for support.
DOCSIS versions are supported as follows:
- DOCSIS 3.1: Supported
- DOCSIS 3.0 with 24 channels: Supported and Recommended
- DOCSIS 3.0: Supported
- DOCSIS 2.0: Unsupported
- DOCSIS 1.1: Unsupported
- DOCSIS 1.0: Unsupported
Full Channel provides data services to business and residential customers via DOCSIS using QAM modulated carriers on a hybrid fiber-coaxial cable plant and is suitable for real-time applications. Data traffic between a customer’s broadband modem and the Full Channel gateway router (the last hop on the Full Channel network before the public Internet) has an average round-trip latency of less than 10 ms during peak-usage hours. Customer modems are configured to pass data between the modem and the Full Channel gateway router at the data throughput (“speed”) for the service tier which the customer has subscribed. Data throughput has been tested during peak hours under typical conditions. Customers can expect, on average, to receive the quoted throughput for their subscribed tier on the Full Channel network. Throughput to hosts on the public Internet can be affected by a number of factors outside of Full Channel’s control, including but not limited to external network conditions as well as the geographic location and data paths to and from the requested resources.
Full Channel continuously monitors its data network and conducts regular performance measurements. Monitoring is accomplished by using signal quality and integrity data provided by DOCSIS modems to several Full Channel network management systems. This data is collected for reference and ongoing analysis. Automated alerts are triggered if certain quality thresholds are crossed. Performance is regularly measured on the subscriber network using actual DOCSIS modems and automated data collection systems. Full Channel network management systems track and record performance data at the aggregate and local levels and provide alerts when certain thresholds are crossed, either by individual locations on the network or at the aggregate level. Performance testing is conducted within the Full Channel network using iperf and other end-to-end performance testing tools. Performance of the public internet is measured using Speedtest.net, Google Video Quality Report, and other publicly available performance testing tools. These monitoring methods are in line with industry standard network performance monitoring methods.
Pricing for both residential and business High-Speed Internet services can be found in the Pricing Guide at fullchannel.com. Full Channel High-Speed Internet service is available only in Full Channel’s wired service area and requires a compatible modem and computer for access. Static IPv4 addresses may be obtained for an additional fee. Installation of the service is subject to installation fees also described in the Pricing Guide. Customers who fail to return Full Channel-owned equipment may be assessed the replacement value of the equipment.
Full Channel respects and protects the personal information you provide to us and does not sell your information to third parties for direct marketing purposes. In certain situations, trusted third-party service providers may transmit, collect, and store your personal information on our behalf to provide certain features of our services. Full Channel closely guards your information and may only disclose it to such trusted third parties or if legally compelled to do so by a court or law enforcement agency (for example, if Full Channel receives what we believe to be a valid subpoena, court order, or search warrant) in compliance with CALEA or other applicable statutes.
See the Full Channel Complaint Resolution Notice for information on resolving customer disputes. Edge providers with comments, questions or complaints should call 401-247-1250 (press ’0′ at the main menu) and ask to speak directly with the director of technology.
Updated: January 11, 2017
- EEO STATEMENT More Information
- FCC PUBLIC FILE More Information
- DMCA POLICY More InformationLess Information
Full Channel, consistent with federal law, prohibits the use of its services for copyright infringement including the unauthorized copying and distribution of copyrighted works.
THIS INFORMATION IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY, AND IS NOT INTENDED AS LEGAL ADVICE. YOU MAY WISH TO CONSULT WITH AN ATTORNEY.
The Copyright Abuse Notification Process is based on notices received within a six- (6) month period. When we receive a notification from a copyright holder of alleged infringement activity on the Full Channel network, we will will look for previous notices issued to the Full Channel Internet account holder within the last six months. If there was a notice given to the account holder within the last six (6) months, the current notice will be assigned the next incremental count (i.e. Second Notice, Third Notice, etc.). If the account holder has not received any notices within the last six (6) months, the current notice will be listed as a First notice.
First copyright notice:
Three attempts will be made by phone at 24-hour intervals to notify the Full Channel Internet account holder of the alleged infringement.
Second copyright notice:
Full Channel will immediately disable the modem and contact the account holder. Three attempts will be made to contact the account holder at 24-hour intervals and the modem will remain offline until Full Channel is able to speak directly with the account holder about the alleged infringement and inform the account holder of this DMCA Policy.
Third copyright notice:
Full Channel will immediately disable the modem and contact the account holder. Three attempts will be made to contact the account holder at 24-hour intervals and the modem will remain offline until Full Channel is able to speak with the account holder. If the account holder does not agree to take action as outlined below, Full Channel Internet service may be terminated.
- The account holder must remove the copyrighted material(s) from their computer.
- If the file is not found and the account holder has a Wi-Fi connection, they must make sure the connection is secured or re-secured with a new Wi-Fi passphrase.
- The account holder must perform a full Anti-Virus scan on the computer.
- The account holder must be cautioned that future consequences can be more severe, and may lead to the cancellation of service.
Fourth & subsequent copyright notices:
Full Channel will suspend the account holder's Full Channel Internet service indefinitely and may terminate account holder's service permanently.
If you feel that the complaints are in error:
If you receive a DMCA notification of alleged infringement from Full Channel, and you believe in good faith that:
(a) the allegedly infringing works were not shared from your devices or were misidentified, or
(b) you have authorization from the copyright owner, or
(c) your use of the work constitutes fair use under U.S. copyright law,
you may file a Counter Notification. Contact Full Channel for information on this process.