Normally, troubleshooting visits by a Full Channel technician are billed up to $75/half-hour if the problem is inside the home and not due to a failure of Full Channel’s network or equipment.

For just $4.99/month our Service Assurance Plan lets you rest easy knowing that Full Channel has your inside wiring covered as well. With the plan, we’ll send a technician to your home at no charge for any of the following reasons:

• Repair and replacement of wire from the Demarcation Point¹ to the video receiver, modem or telephone jack
• Replacement of wiring, fittings, splitters, amplifiers² and outlets installed or in existence at time of installation
• Customer education as it relates to Full Channel services and equipment³
• Analyze and diagnose service and equipment issues within the home at no cost, including repair and replacement of any Full Channel equipment

¹The Demarcation Point in most cases is defined as the point where the wiring enters into your home. ² Limited to amplifiers installed by Full Channel. ³Limited to three (3) visits per 12-month period