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FAQs

  • Has Full Channel been sold?
  • No, Full Channel has not been sold. Full Channel transitioned into new ownership back in January 2018. While the name will change to i3 Broadband, the ownership remains the same.
  • How will the change to i3 Broadband affect my current account or service?
  • The name change will have very minimal impact on your account and the current services you have. In the near future, we’ll be launching additional product offerings that we’ll be able to offer you.
  • Will I still be able to access the Full Channel website?
  • Effective August 15, 2019 when the company name changes to i3 Broadband, www.fullchannel.com will automatically re-direct customers to www.i3broadband.com. While the website name will change, the customer experience, navigation, and information will be exactly the same as the current Full Channel website.
  • Will my Full Channel email address remain?
  • Customers who have a current Full Channel email address will be able to continue utilizing that email address.
  • When I pay my monthly statement, who do I make the check payable to?
  • Beginning September 2019, customers who come into the office to make a payment via check or physically mail a check, we ask that you make the check payable to i3 Broadband. However, in the event a check has already been sent prior to the September date, checks made payable to Full Channel will still be accepted.
  • Will your office location change?
  • No, our office will remain at 57 Everett Street in Warren.
  • Will your phone number change?
  • No, our phone number will remain the same (401) 247-1250. Our call center will remain open
    Monday – Friday from 8:30AM – 8:00PM and Saturday from 8:30AM – 2:00PM.
  • Will lobby hours for payment change?
  • No, our lobby hours for bill payment will remain the same, however, we do have a drop box for after hours and automatic payment can be set-up for all customers:
  • Monday
    8:30AM – 4:30PM
  • Tuesday
    8:30AM – 4:30PM
  • Wednesday
    8:30AM – 4:30PM
  • Thursday
    8:30AM – 7:30PM
  • Friday
    8:30AM – 4:30PM
  • Saturday
    8:30AM – 2:00PM
  • Sunday
    CLOSED