Subscribers who participate in our modem rental program may swap a defective cable modem for a replacement at no charge.
Contact Full Channel customer support for more information
If you have chosen to purchase your own modem, either from Full Channel or a local retailer, you will be responsible for any repairs or replacement of the device.
Contact Motorola for warranty repairs to Terayon and Motorola cable modems:
- support web site
- Motorola toll-free line: 1-877-466-8646