Digital Phone

In addition to using the “star codes” listed below, many features can be managed online in the Digital Phone Portal.

 

Feature/Service Enable Disable
Access Voicemail *09 or Digital Phone Portal
Anonymous Call Reject *77 *87
Outgoing Call Blocking Digital Phone Portal
Call Forwarding Digital Phone Portal *73
Call Return *69
Caller ID Presentation Blocking *67 or Digital Phone Portal
Conference (3-way) “flash” + tel. number hang up
Do Not Disturb *04 *05
Follow Me Digital Phone Portal
Speed Dial Speed Dial Digit + #
International Dialing 011 + country code + tel. number
Directory Assistance 4-1-1 ($1.99 per call)

 


FEATURES

 

DIGITAL PHONE WEB PORTAL

The Digital Phone Portal is included with the Gold and Silver Plans. This feature allows you to make changes to your Digital Phone account features and listen to voicemail from virtually any Web browser. Visit www.fullchannel.net and click on the Digital Phone portal link at the top right corner of the page. Sign in using your Digital Phone number and your Digital Phone Portal password. If you cannot remember your Portal PIN (it may be different from your dial-in voicemail PIN) call Full Channel by dialing ‘0’ from your Digital Phone.

 

ONLINE VOICEMAIL

Online Voicemail is included with the Gold Plan or may be purchased separately along with the Silver Plan. This feature redirects unanswered and busy calls to the Voicemail system. The messages can then be retrieved online or by phone. You may change the number of seconds (ring time) before the Online Voicemail server picks up in the Settings tab of the Digital Phone Portal under Preferences. Digital Phone offers you three ways to retrieve Voicemail messages.

On the Web: Sign in to the Digital Phone Portal. In the Messages & Calls tab you can listen to and manage your voicemail messages online.

From your home Digital Phone: Dial *09 from your Digital Phone line, enter your PIN and follow the prompts to setup your greetings and manage incoming voicemail messages.

From another phone line: Call your home phone number and wait for the voicemail system to answer. Press * then enter your PIN and follow the prompts to setup your greetings and manage incoming voicemail messages.

By email: From within the Digital Phone Portal click on the Settings tab, then click on the Messaging tab below. Check the box next to Auto-forward all voicemail messages as email to_________. Fill in your email address in the space provided. Now all of your new voicemail messages will be forwarded to your email account as audio file attachments.

 

CALL WAITING

Full Channel Digital Phone Gold and Silver Plans include Call Waiting. If callers attempt to reach you when you are on the line you will hear a special tone. You have the option to answer that call by pressing “the switch-hook or ‘flash’ button on your phone. Press again to switch between the two calls. If you would like to deactivate this feature on a per-call basis, simply dial *70 before placing an outgoing call.

 

CALLER ID

Incoming and outgoing Caller ID capabilities are included with all calling plans. This feature displays the name and number of incoming callers on your Caller ID-capable phones (when that information is available) and also provides your name and number to parties you call. You may choose to block incoming calls from callers who choose not to provide their Caller ID information (Anonymous Call Reject) as well as enable or disable the presentation of your own Caller ID information when placing outgoing calls.

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Disable Caller ID Presentation (per outgoing call): Dial *67 from your Digital Phone line before placing a call for which you would like your name and number withheld.

Disable Caller ID Presentation (for all outgoing calls): From within the Portal click on the Settings tab, then click on the Preferences tab below. Under Caller ID Preferences select from the options below to enable or disable Caller ID.

Unblock Caller ID (per call): If you have chosen to withhold your outgoing Caller ID for all calls you may elect to unblock Caller ID on a per call basis by dialing *82 before placing the call.

Anonymous Call Reject: There are two ways to block or allow incoming calls from callers who have disabled Caller ID presentation:

By phone: Pick up the phone and press *77 to enable Anonymous Call Reject and hang up. Pick up, press *87 and hang up to disable Anonymous Call Reject.

On the Web: From within the Portal’s Call Manager > Screening > Anonymous Rejection section click the box to enable or disable this feature.

 

OUTGOING CALL BLOCKING

Outgoing Call Blocking is included with the Gold Plan or may be purchased separately along with the Silver Plan. From within the Settings > Blocking section of the Digital Phone Portal you may select which types of outgoing calls you wish to block, including international, directory assistance and premium rate calls.

 

CALL FORWARDING

Call Forwarding is included with the Gold Plan or may be purchased separately along with the Silver Plan. This feature allows you to forward select calls to another destination. For example, you might forward all calls to your Digital Phone to your mobile phone when you are not at home or just calls from your family and friends. This can be configured from within the Digital Phone Portal under Call Manager > Forwarding. See the online help ? icon for more information on setting up this feature.

 

CALL RETURN

Call Return is included with the Gold Plan or may be purchased separately along with the Silver Plan. Have you ever answered the phone just a moment too late?

Dial *69 at the dial tone and call back the number of the most recent incoming call.

 

CONFERENCE (THREE-WAY) CALLING

Conference Calling is included with the Gold Plan or may be purchased separately along with the Silver Plan. This service allows you to call an additional party during an existing call and add that party to the call, creating a three-way conversation. Once you have the first party on the line, press the switch-hook or ‘flash’ button

on your phone. At the dial tone call the second party. Once you have the second party on the line press ‘flash’ once again and all three parties will be connected.

 

DO NOT DISTURB

Do Not Disturb is included with the Gold Plan or may be purchased separately along with the Silver Plan. This feature allows you to block your line temporarily to prevent incoming calls. When this feature is enabled, incoming callers will hear an announcement that you are not currently accepting calls. Outgoing calls can still be placed as normal. This can be activated from with the Digital Phone Portal under Call Manager > Screening > Do Not Disturb or by dialing *04 to activate or *05 to deactivate from your Digital Phone.

 

FOLLOW ME

Follow Me is included with the Gold Plan or may be purchased separately along with the Silver Plan . This feature allows you to specify additional numbers to be rung instead of or as well as your Digital Phone line. For example, you may choose to have incoming calls to your Digital Phone number ring your home phone and you cell phone simultaneously. Once one of the specified numbers has answered the call, ringing on the other numbers is stopped. Setup must be accomplished in the Digital Phone Portal under Call Manager > Follow Me.

 

SPEED DIAL

Speed Dial is included with the Gold Plan or may be purchased separately along with the Silver Plan. Full Channel Digital Phone allows you to setup 38 Speed Dial numbers for your convenience. Using the settings in the Digital Phone Portal under Contacts > Speed Dials you can assign a one or two-digit Speed Dial to your most frequently called contacts. Once a number has been stored, you need only dial the one or two-digit Speed Dial number plus the pound (#) symbol from your Digital Phone.


 

ADDITIONAL SERVICES

 

DIRECTORY ASSISTANCE (INFORMATION)

Directory assistance service is available for both residential and commercial listings by dialing 411 from your Digital Phone. A $1.99 fee per Directory Assistance call will be applied to your bill.

 

INTERNATIONAL CALLING

Full Channel Digital Phone has two economical options for placing international calls. By default, all Silver and Gold Plans may place international calls at the standard published rates available at www.fullchannel.com. There is also the option of purchasing the International Plus Calling Package for an additional monthly fee. This package offers discounted worldwide calling rates as low as pennies per minute to Portugal, Spain, Ireland, The United Kingdom and more. See complete details and pricing.

 

ADD-A-LINE

Activate the second port on your Digital Phone Adaptor with the economical Add-a-Line Plan and get a separate phone number and line for a fax machine or security system. Add-a-Line Plan includes Caller ID, unlimited local calling and a low domestic long distance rate. See more info and pricing.

 

DISTINCTIVE RING

Distinctive Ring can help you distinguish between incoming calls for you and someone else in the house. When activated, your Digital Phone line will be assigned an additional phone number. Each of the numbers will have its own special ring so you can determine which number the caller has dialed. See pricing info.

 

SPECIAL N-1-1 SERVICES

In addition to 9-1-1 for reaching local emergency services, the following non-emergency services may be accessed using the free N-1-1 codes listed below:

• 2-1-1: United Way of R.I. – free confidential help with a variety of social services including counselling and financial assistance

• 5-1-1: R.I. Dept. of Transportation – traffic updates • 7-1-1: R.I. Relay – TDD relay services for the deaf & hard of hearing • 8-1-1: Dig Safe System – call before you dig to ensure you will not damage or be injured by underground utilities