Privacy Policy / Terms of Use
Cable Television Subscriber Privacy Rights Notice
The Cable Television act of 1992 re-affirms certain provisions of the Cable Policy Act of 1984 regarding the collection and maintenance of personally identifiable information by cable television operators. In accordance with those provisions, Full Channel collects and maintains personally identifiable information concerning subscribers. That information includes billing records; service, maintenance and repair records; premium service subscription information; marketing information and subscriber complaints.
Unless otherwise noted, all personally identifiable information is used solely for the normal business purpose of offering and rendering cable service to you. Some persons have access to such information when necessary in connection with our business. Access is as often as necessary and may be on a day-to-day basis. Those people include cable system employees; cable system sales agents; businesses which provide services to the cable system, such as our accountants, billing and collection services; program and program guide providers where applicable; program services which will periodically audit subscription information and representatives of the franchising authority. The cable system will not maintain such information after it is no longer necessary for carrying on our business.
As a subscriber, you may review any personal information held by us, which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. (Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers.) If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local business office. You may request correction of any errors in personal information, which we collect or maintain pertaining to you.
Federal law prohibits the cable system from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of services, unless you consent.
To the extent that we are permitted to collect personally identifiable information, we are permitted to disclose such information only to the extent necessary to conduct our business. In addition, the law allows us to disclose your name and address for non-cable service related mailing lists or other purposes unless you tell us not to disclose it. However, such disclosures of names and addresses may not be in a form that discloses the extent or type of any use you make of services we provide, nor may it disclose the nature of any transaction you make over the cable system. If you do not wish to have your name and address disclosed even in this limited manner, or if you wish to limit the circumstances in which we will disclose it, please call our office at 401-247-1250 and speak with a representative.
Except as indicated in the preceding paragraph, we may not disclose personally identifiable information without your consent, unless we are required to do so by court order. Records concerning your cable television programming selections specifically may generally be obtained only under court order, after notice is given to you and you have the opportunity to contest issuance of such an order in court. Records of or concerning your use of other broadband services (i.e. Internet and telephone) may be required to be disclosed under court order without your notification.
Any person aggrieved by any act of a cable operator in violation of these federal limitations on the collection and disclosure of personally identifiable information may bring a civil action in a United States District Court to enforce the limitations.
Information Gathered Online
Cookies: A cookie is a piece of data stored on the user’s computer that has information about the user. This cookie is not tied to personal and identifiable information while on our site.
Log Files: We use log files to track Internet protocol (IP) addresses, browser type, referring/exit pages, computer operating systems, keywords entered at search engines and the frequency of pages viewed on the site. This information is used to gather information for our site such as; demographic info, trend tracking, better optimization of our site for users.
Communications Through the Full Channel Web Site
We have forms that users can put in information regarding quotes requests and product information. Any email communications through the Full Channel Web site regarding its products are kept confidential and such personal information is disclosed only to the extent necessary to conduct our business. We may occasionally send you emails about events, specials or new products we may be offering but will never disclose your email to a third-party marketer or “spammer.”
Full Channel respects the privacy of all users to the web site and we hope you enjoy your experience visiting us.
