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Privacy Policy

 

Subscriber Privacy Rights Notice

The Cable Television Act of 1992 re-affirms certain provisions of the Cable Policy Act of 1984 regarding the collection and maintenance of personally identifiable information by cable television operators. This notice applies to our cable television service, our High-Speed Internet service, and our Digital Phone services as provided for by applicable law and except as otherwise noted. In accordance with those provisions, Full Channel collects and maintains personally identifiable information concerning subscribers. That information includes billing records; service, maintenance and repair records; premium service subscription information; marketing information and subscriber complaints.  Information includes but is not limited to your name; service address; billing address; e-mail address; telephone number; driver’s license number; social security number; bank account number; credit card number; and other similar account information.

Unless otherwise noted, all personally identifiable information is used solely for the normal business purpose of offering and rendering cable service to you. Some persons have access to such information when necessary in connection with our business. Access is as often as necessary and may be on a day-to-day basis. Those people include cable system employees; cable system sales agents; businesses which provide services to the cable system, such as our accountants, billing and collection services; program and program guide providers where applicable; program services which will periodically audit subscription information and representatives of the franchising authority. The cable system will not maintain such information after it is no longer necessary for carrying on our business.

As a subscriber, you may review any personal information held by us, which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. (Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers.) If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local business office. You may request correction of any errors in personal information, which we collect or maintain pertaining to you.

Federal law prohibits the cable system from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of services, unless you consent.

To the extent that we are permitted to collect personally identifiable information, we are permitted to disclose such information only to the extent necessary to conduct our business. In addition, the law allows us to disclose your name and address for non-cable service related mailing lists or other purposes unless you tell us not to disclose it. However, such disclosures of names and addresses may not be in a form that discloses the extent or type of any use you make of services we provide, nor may it disclose the nature of any transaction you make over the cable system. If you do not wish to have your name and address disclosed even in this limited manner, or if you wish to limit the circumstances in which we will disclose it, please call our office at 401-247-1250 and speak with a representative.

Except as indicated in the preceding paragraph, we may not disclose personally identifiable information without your consent, unless we are required to do so by court order. Records concerning your cable television programming selections specifically may generally be obtained only under court order, after notice is given to you and you have the opportunity to contest issuance of such an order in court. Records of or concerning your use of other broadband services (i.e. Internet and telephone) may be required to be disclosed under court order without your notification.

Additional High-Speed Internet Privacy Disclosures

In the course of providing High-Speed Internet service, Full Channel collects and stores of this information, which is necessary to render the services, including but not limited to your unique IP address, email address, hardware configuration and other personally identifiable information.  In certain situations, third-party service providers may transmit, collect, and store this information on our behalf to provide features of our services.  Neither Full Channel nor these third parties will use your personally identifiable information except for the purpose of providing these features or if required to disclose such information under court order.

Additional Digital Phone Privacy Disclosures

In addition to the disclosure information above, section 702 of the Federal Telecommunications Act of 1996, as amended, (the “Telecommunications Act”) provides additional privacy protections for certain information related to our phone services: information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone services; and information contained on your telephone bill concerning the phone services you receive.

That phone information, when matched to your name, address, and telephone number is known as customer proprietary network information or CPNI for short. This notice, which includes our CPNI Policy, describes what CPNI information we obtain, how we protect it, and how it may be used. If you are a customer of our phone services, you have the right, and Full Channel has a duty, under the Telecommunications Act, to protect the confidentiality of CPNI.

With respect to phone services, examples of  include information typically available from telephone-related details on your monthly bill, such as: location of service; technical configuration of service; type of service; quantity of service; amount of use of service; calling patterns; and other information contained on your bill for local and long distance services.

Full Channel may disclose to others personally identifiable information in connection with features and services such as Caller ID, 911/E911, and directory services as follows:

  • We may transmit your name and/or telephone number to be displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business or emergency numbers, 911, 900 numbers, or toll-free 800, 888, 877, or 866 numbers.
  • We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases and records, inclusion in “reverse 911” systems, or to troubleshoot 911/E911 record errors.
  • We may publish and distribute, or cause to be published and distributed, telephone directories in print, on the Internet, and on disks. Those telephone directories may include subscriber names, addresses, and telephone numbers, without restriction to their use.
  • We may also make subscriber names, addresses, and telephone numbers available, or cause such subscriber information to be made available, through directory assistance operators.
  • We may provide subscribers’ names, addresses, and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services.
  • Once our subscribers’ names, addresses, and telephone numbers appear in telephone directories or directory assistance, they may be sorted, packaged, repackaged and made available again in different formats by anyone.

We take reasonable precautions to ensure that non-published and unlisted numbers are not included in our telephone directories or directory assistance services, but we cannot guarantee that errors will never occur.

Information Gathered On Full Channel Web Sites

We use log files and “cookies” to track Internet protocol (IP) addresses, browser type, referring/exit pages, computer operating systems, keywords entered at search engines and the frequency of pages viewed on the site. This information is used to gather information for our site such as; demographic info, trend tracking, better optimization of our site for users and is not directly tied to personally identifiable information.

To measure performance of our online ads, Google uses small strings of text (known as cookies) that are placed on your computer when you click on our search engine ads. Cookies typically remain active on your computer for about 30 days. If you visit certain pages of this site during that period, Google and Full Channel will be able to tell that you saw the ad delivered by Google.  This helps us keep advertising costs down and in turn keeps our prices low.

If you’d like to know more about how Google handles information gathered from the use of cookies, please read Google’s privacy policy. If you want to disable the use of cookies, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some Web sites may not function properly if you refuse to accept cookies.

Communications Through Full Channel Web Sites

We have forms, which users can contact us to request information on our products and services as well as obtain support.  Any email communication through the Full Channel Web site is kept confidential and such personal information is disclosed only to the extent necessary to conduct our business.  We may occasionally send you emails about events, specials or new products we may be offering but will never disclose your email to a third-party marketer or “spammer.”

Additionally, please read the LocalToolbox Corporation privacy policy, as it may apply to portions of Full Channel’s Community Portal site hosted at fullchannel.net.

Customer Contact Preferences

We may send a welcome e-mail and sometimes other information to new subscribers to our cable service and other services. We may also send service-related announcements to our subscribers from time to time. For example, we may send you an e-mail announcement about a pricing change, a change in operating policies, a service appointment, or new features of one or more of the cable service or other services you receive from us. You may not opt-out of these service-related communications. If you fail to check your primary e-mail address for service-related announcements, you may miss important information about our services, including legal notices.

You may contact Full Channel at 401-247-1250 to ask have your name added to our internal company “do not call” and “do not mail” lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request.

If you prefer to contact us in writing instead of by telephone, you may send a written request to Full Channel 57 Everett Street Warren, RI 02885. Be sure to include your name and address, your Full Channel account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The written request should be signed by the person who is identified in our billing records as the subscriber.

To help reduce unwanted telemarketing calls, the FCC offers telephone subscribers the opportunity to register their residential telephone numbers, including wireless numbers, in its national Do Not Call registry. You may register for the list without charge by calling 1-888-382-1222 or TTY/TDD 1-866-290-4236 from the telephone number you are registering or online at www.donotcall.gov. The Federal Do-Not-Call rules contain an “established business relationship” exception that permits a company that has such a relationship with you, to call even if your number is registered.

If you believe that you have been aggrieved by any act of ours in violation of the Cable Act, we encourage you to contact us directly in order to resolve your question or concern. You may also enforce the limitations imposed on us by the Cable Act as applicable with respect to your personally identifiable information through a civil lawsuit seeking damages, attorneys’ fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well.

Revised: March 8, 2013