Open Internet Disclosure
Full Channel strives to provide its customers with all the advantages of an open, technologically advanced Internet connection and is committed to providing an open Internet and supporting customers’ rights to communicate and create, publish and access all lawful content online. We strive to manage our network with ethical practices and transparent data management policies. Occasionally we may have to step in to preserve the integrity of the network and protect its users from harmful or illegal activities.
This document outlines how our local data network connects to the Internet and the engineering practices we employ to ensure equitable access to all services in compliance with the Federal Communication Commission’s Open Internet Order regulations. Because we value our customers’ online choices, Full Channel considers the Open Internet Order to be a minimum set of standards and strives to be even more open and more transparent than the law requires. For more detailed information, see the complete Service Agreement for Full Channel High-Speed Internet.
Full Channel respects your right to open access to lawful services on the Internet and does not block, slow or otherwise censor any lawful Internet content on the basis of contents, origin or destination. In rare cases of network congestion on the Full Channel data network, device management and Full Channel Digital Phone traffic shall take priority over all other IP data traffic. This management is applied automatically to ensure that Digital Phone calls are maintained, especially in the event of an emergency.
Full Channel does not routinely block any specific applications from running over its network, however, we reserve the right to examine residential accounts which show excessive usage or usage of business-class server applications. Such accounts may be required to purchase Full Channel Business Internet services.
Device Attachment Rules
Only approved DOCSIS cable modems may be used to connect to the Full Channel High-Speed Internet service. Modems not sold by Full Channel may not be fully supported. Customers who choose not to rent or purchase a Full Channel-supplied modem may be referred to their vendor for support.
DOCSIS versions are supported as follows:
- DOCSIS 3.0: Acceptable, supported and recommended
- DOCSIS 2.0: Acceptable and supported
- DOCSIS 1.1: Unacceptable and unsupported
- DOCSIS 1.0: Unacceptable and unsupported
For the safety and security of the network and its users, Full Channel may, without notice, limit or block network traffic to or from any account which is suspected to be in violation of the Service Agreement for Full Channel High-Speed Internet and/or any account through which connected equipment is either intentionally or unintentionally performing port-scans, ping floods, or other malicious or virus-like activity. Additionally, Full Channel may, at its sole discretion, block any data traffic that it determines poses a threat to the security of the network and its users.
Full Channel provides data services to business and residential customers via DOCSIS using QAM modulated carriers on a hybrid fiber-coax cable plant and is suitable for real-time applications. Data traffic between a customer’s cable modem device and the Full Channel gateway router (the last hop on the Full Channel network before the public Internet) has an average round-trip latency of less than 10 ms during peak-usage hours. Cable modems are configured to pass data between the modem and the Full Channel gateway router at the throughput speed for which the customer has subscribed as advertised in the service descriptions on fullchannel.com. Data throughput (“speed”) has been tested during peak hours under typical conditions. Customers can expect, on average, to receive the quoted throughput for their subscribed tier on the Full Channel network. Throughput to hosts on the public Internet can be affected by a number of factors outside of Full Channel’s control, including but not limited to external network conditions as well as the geographic location and data paths to and from of the requested resources.
Pricing for both residential and business High-Speed Internet services can be found in the Pricing Guide at fullchannel.com. Full Channel High-Speed Internet service is available only in Full Channel’s wired service area and requires a compatible cable modem and computer for access. Static IPv4 addresses may be obtained for an additional fee. Installation of the service is subject to installation fees also described in the Pricing Guide. Customers who fail to return Full Channel-owned equipment may be assessed the replacement value of the equipment.
Full Channel respects and protects the personal information you provide to us and does not sell your information to third parties for direct marketing purposes. In certain situations, trusted third-party service providers may transmit, collect, and store your personal information on our behalf to provide certain features of our services (e.g. Google stores some of your personal information on its servers in order to provide you with FullChannel.net email services). Full Channel closely guards your information and may only disclose it to such trusted third parties or if legally compelled to do so by a court or law enforcement agency (for example, if Full Channel receives a valid subpoena, court order, or search warrant) in compliance with CALEA or other applicable statues.
If a you are a customer and believe that the Open Internet Order regulations are not being met, we encourage you to contact the local Full Channel business office at 401-247-1250 (press ’0′ at the main menu) and speak with a manager or the company president and CEO. If after contacting our office you remain dissatisfied, you may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
Edge providers with comments, questions or complaints should call 401-247-1250 (press ’0′ at the main menu) and ask to speak directly with the director of technology.
Updated: August 30, 2013