Complaint Resolution Notice

Procedure for complaint resolution

If you ever have a problem or complaint concerning our service, please call our office at 247-1250 and speak with one of our Sales & Service Representatives.

If the problem concerns the quality of signal, the SSR will attempt to troubleshoot and resolve the problem while you are on the telephone.

If the SSR cannot resolve the quality of service issue, a service call will be initiated, whereby a technician will visit your home to resolve the problem.

The technician will correct the service issue or refer it to a system technician if he determines the service issue to be system related. After the system technician repairs the service issue, you will be contacted to verify that the service issue has been corrected.

If you are not satisfied with the resolution of the service complaint, you may call the office and tell the SSR that you would like to speak with the business office manager, Jane Maaia Cotter. The business office manager will investigate the problem and work to resolve it.

If you are not satisfied with the resolution of the service complaint after speaking with the business office manager, you may call the office and tell the SSR that you would like to speak with President and CEO Linda Jane Maaia. Mrs. Maaia will investigate the problem and work to resolve it.

If you are not satisfied with the resolution of the service complaint after speaking with the president and CEO, you may call the Rhode Island Division of Public Utilities and Carriers at (401) 941-4500 extension 131. The telephone number for the franchising authority is also printed on your monthly statement.